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HX boot up

Posted: Tue May 23, 2017 10:56 pm
by Bobturner
Suddenly my HX won't boot up. Screen says "Operating System not found" (or something like that).
Any ideas?

Re: HX boot up

Posted: Wed May 24, 2017 6:08 am
by GRT_Jeff
Here's a summary of our phone conversation:

Disconnect all USB devices and try again. If the processor settings aren't correct, the processor may think a USB drive is a boot disk. Some devices can temporarily look like a drive, but that is rare.

If clock power is connected, a low voltage event may have left part of the processor in a bad state. Disconnect all connectors from the HX and let it completely power down for 10 minutes. Then try again. This problem normally causes a different boot error but it's worth a try.

If the system still won't boot, there must be something wrong with the internal storage or the connections to it and the unit will need to be sent in.

Re: HX boot up

Posted: Fri May 26, 2017 12:27 am
by Bobturner
It's on its way to you.

Re: HX boot up

Posted: Fri Jun 09, 2017 4:46 am
by Bobturner
Jeff found something internal had come unplugged. Fixed it, added a retention clip to keep it from happening again. And, turned it around in one day. And, sent it back, no charge - on a 7 year old unit. A+ customer service!
Bob